RPGMiniatures.com are dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Solis Infotech Limited - 55 55 Linksview Crescent Worcester WR5 1JH United Kingdom
Phone: 01905 358543
Please use our Contact Form to get in touch.
Making A Purchase
Browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from outside the UK, your credit card company will convert the transaction to your own currency.
You MUST return to the 'invoice' page after payment is made to get a receipt from us. If you just close your browser, then you will not get a confirmation from us until we ship your order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling All items shipped from the UK. All miniatures have stat cards where appropriate. Postage amount includes postal cost, packaging cost and handling cost. If you order before 12 noon GMT your order will usually be processed the same day. We aim to post all orders within 2 days of payment clearance.|
|Delivery Schedule Delivery schedules are determined by the class of postage you choose. UK first class is generally next working day. 2nd class is 2 working days, standard parcel service is 3 to 5 working days. International Air Mail is generally 3-5 working days. NOTE we cannot guarantee delivery times as the postal service is not under our control.|
|Back Orders We generally do not take back orders. If an item is out of stock but expected within a couple of days, we may delay your order. If it is not expected we usually email or phone you with alternatives. If we cannot reach you, we refund your payment.|
|Tax Charges We are not VAT registered, so we do not add VAT.|
|Credit Card Security We use World Pay to process your card payments. They are part of RBS. Their system is a high security encrypted system relied upon by many big-name brands and large e-commece web sites. We NEVER see your card details.|
|Guarantee We guarantee your satisfaction. In the UK, all of our products come with a 30 day no quibble guarantee. Overseas shoppers please note your statutory rights are supportrd but we do NOT offer a no-quibble guarantee. Only faulty goods will be replaced / refunded.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01905 358543 (International +44 01905 358543) or write to us at Solis Infotech Limited - 55 55 Linksview Crescent Worcester WR5 1JH United Kingdom|
RPGMiniatures.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
DO NOT RETURN ITEMS WITHOUT CONTACTING US FIRST. Please fill in our contact form detailing order number, items, reason for return. We will contact you with returns details.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm